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Before you go, know the rule.

Explore 104 research-draft guides to Sri Lankan public services. Each guide links to its cited sources; individual steps and current rules may need further verification.

These research drafts were assembled from official pages and, where identified, community accounts captured by 9 November 2026. Some sources were discovered but not read in full, and processes were not tested end to end. Check current official instructions, fees, eligibility and required documents before acting. Disputed procedures remain on hold.

What most people come for

DRPGet, replace or fix your NICDepartment for Registration of Persons ImmigrationGet or renew a passportDepartment of Immigration and Emigration DMTRenew your driving licenceDepartment of Motor Traffic RGDCopy of a birth, marriage or death certificateRegistrar General’s Department PolicePolice clearance for a job or visaSri Lanka Police Water BoardNew water connectionNational Water Supply and Drainage Board

Certificates and ID

15 guides

DRPFirst NIC, lost NIC and amended NICDepartment for Registration of Persons RGDObtain certified birth, marriage or death certificateRegistrar General’s Department RGDRegister a general marriageRegistrar General’s Department RGDRegister a birth after the normal deadlineRegistrar General’s Department ImmigrationApply for Sri Lankan dual citizenshipDepartment of Immigration and Emigration DRPGet a compliant NIC studio photograph referenceDepartment for Registration of Persons RGDRegister a birth soon after it occursRegistrar General’s Department RGDRegister an ordinary deathRegistrar General’s Department RGDRegister a death after three monthsRegistrar General’s Department RGDCorrect an error in a marriage registrationRegistrar General’s Department RGDTranslate a birth certificate using RGD official translatorsRegistrar General’s Department RGDObtain divorce documentation after a legal divorceRegistrar General’s Department RGDTranslate a marriage certificate with RGDRegistrar General’s Department DRPResolve an NIC number missing from bank or institution lookupDepartment for Registration of Persons ImmigrationRegister Sri Lankan citizenship for a child born outside Sri LankaDepartment of Immigration and Emigration

Passports and travel

11 guides

ImmigrationNew or renewed ordinary Sri Lankan passportDepartment of Immigration and Emigration ImmigrationOnline urgent passport biometrics visit: community field notes From people’s experienceDepartment of Immigration and Emigration ImmigrationTourist visa extension Being recheckedDepartment of Immigration and Emigration MFAObtain consular document attestationMinistry of Foreign Affairs ImmigrationApply for a Sri Lankan passport for a minor or adopted childDepartment of Immigration and Emigration ImmigrationReport a lost or stolen Sri Lankan passport and prepare replacementDepartment of Immigration and Emigration ImmigrationApply for or renew a Sri Lankan passport from overseas through a MissionDepartment of Immigration and Emigration ImmigrationRequest certified passport data-page copy or Arabic translationDepartment of Immigration and Emigration ImmigrationRequest one-way emergency travel document to return to Sri Lanka from overseasDepartment of Immigration and Emigration ImmigrationPrepare a Sri Lankan passport application as an existing dual citizenDepartment of Immigration and Emigration ImmigrationSeek Immigration identification certificate for a foreign national with lost, stolen or expired travel documentDepartment of Immigration and Emigration

Vehicles and driving

16 guides

DMTRenew or extend Sri Lankan driving licenceDepartment of Motor Traffic eRLRenew vehicle revenue licence onlineProvincial revenue licence office RailwaysReserve a train seat on Sri Lanka RailwaysSri Lanka Railways DMTRegister a motor vehicle in Sri Lanka for the first timeDepartment of Motor Traffic DMTTransfer registered vehicle ownershipDepartment of Motor Traffic DMTAmend details on a vehicle's registration certificateDepartment of Motor Traffic DMTReplace lost vehicle registration certificate or number plateDepartment of Motor Traffic DMTApply for first Sri Lankan driving licenceDepartment of Motor Traffic DMTReplace a lost driving licence or correct its personal detailsDepartment of Motor Traffic DMTAdd another vehicle class to a driving licenceDepartment of Motor Traffic DMTConvert an old Sri Lankan driving licence to newer formatDepartment of Motor Traffic DMTConvert a foreign driving licence to a Sri Lankan licenceDepartment of Motor Traffic DMTPrepare for a vehicle emission testDepartment of Motor Traffic DMTCancel registration of a vehicle removed, destroyed or unusableDepartment of Motor Traffic DMTRead registered vehicle information through DMT eServicesDepartment of Motor Traffic NTCReport an unsafe or unfair public bus journey to NTCNational Transport Commission

Land and property

7 guides

RGDRequest land deed or extract copiesRegistrar General’s Department UDAObtain building development or subdivision approvalUrban Development Authority RGDRegister a land deed or other property documentRegistrar General’s Department RGDRegister a Power of AttorneyRegistrar General’s Department RGDSearch Land Registry records through an authorized notaryRegistrar General’s Department RGDCancel a previously registered Power of AttorneyRegistrar General’s Department RGDRegister a subsequent Bim Saviya title transactionRegistrar General’s Department

Police and safety

7 guides

PoliceReport a police complaint via Tell IGPSri Lanka Police gov.lkSubmit a Public Security Help Desk 118 complaintGovernment of Sri Lanka PoliceApply for a national police clearance certificateSri Lanka Police HRCSLSubmit a complaint to Human Rights CommissionHuman Rights Commission CERTReport a cybersecurity incident to Sri Lanka CERTSri Lanka CERT PoliceReport a lost phone to Sri Lanka PoliceSri Lanka Police NCPAGet immediate child-protection help through NCPA ChildLine 1929National Child Protection Authority

Jobs and work abroad

12 guides

Labour DeptSubmit a Department of Labour complaintDepartment of Labour SLBFERegister or renew with the Foreign Employment BureauForeign Employment Bureau (SLBFE)Labour DeptClaim Employees Provident Fund benefitsDepartment of Labour ETFWithdraw ETF balance after leaving employmentEmployees’ Trust Fund Board RGDApply for a first notary licence as a qualified attorneyRegistrar General’s Department RGDExtend an existing notary licence to an additional languageRegistrar General’s Department RGDTransfer a notary's registered judicial zoneRegistrar General’s Department UGCCheck University Services Appeals Board eligibility for staff disciplinary or appointment appealsUniversity Grants Commission SLBFEFile overseas-employment grievance through SLBFEForeign Employment Bureau (SLBFE)SLBFEApply for SLBFE medical-benefit insurance after returning to Sri LankaForeign Employment Bureau (SLBFE)SLBFEPrepare an SLBFE death-related insurance claim for a deceased migrant workerForeign Employment Bureau (SLBFE)SLBFECheck if a foreign-employment recruiting agency is licensedForeign Employment Bureau (SLBFE)

Banks, tax and money

8 guides

IRDRegister for TINInland Revenue Department CAAComplain about a defective product, service or warranty to CAAConsumer Affairs Authority CRIBObtain your individual CRIB MyReport credit reportCredit Information Bureau (CRIB)CRIBRegister for corporate CRIB MyReport accessCredit Information Bureau (CRIB)CRIBDispute wrong information on a CRIB credit reportCredit Information Bureau (CRIB)IRDReport suspected tax evasion through the IRD public formInland Revenue Department CBSLSubmit a financial consumer complaint to CBSL Financial Consumer Relations DepartmentCentral Bank of Sri Lanka CBSLRespond to suspected unauthorized credit-card transaction and escalate if unresolvedCentral Bank of Sri Lanka

Water, power and phone

8 guides

Water BoardFile a water supply or sewage complaintNational Water Supply and Drainage Board TRCSLEscalate a telecommunications complaintTelecommunications Regulatory Commission CEBReport an electricity service issue to CEBCeylon Electricity Board PUCSLComplain to CEB or LECO about electricity supplyPublic Utilities Commission PUCSLEscalate an unresolved electricity complaint to PUCSLPublic Utilities Commission PUCSLHandle an electricity complaint versus formal disputePublic Utilities Commission Water BoardApply for a new NWSDB water connectionNational Water Supply and Drainage Board Water BoardPay NWSDB water bill or new-connection charges onlineNational Water Supply and Drainage Board

Health and welfare

5 guides

gov.lkFile a professional misconduct or negligence complaint against a medical practitionerGovernment of Sri Lanka gov.lkRaise and track a Sri Lanka Medical Council support inquiryGovernment of Sri Lanka gov.lkFind the correct Aswesuma welfare application or appeal channelGovernment of Sri Lanka gov.lkVerify a medical certificate for foreign employment through SLMCGovernment of Sri Lanka gov.lkRequest formal SLMC practitioner registration verificationGovernment of Sri Lanka

Schools and exams

5 guides

Exams DeptRequest examination certificates onlineDepartment of Examinations UGCReport university ragging or sexual and gender-based violence to UGCUniversity Grants Commission UGCDownload a UGC university selection letter for academic year 2025/26University Grants Commission EducationSubmit a public grievance to the Ministry of EducationMinistry of Education EducationPrepare for Grade 1 school admission using the 2027 circularMinistry of Education

Complaints and RTI

10 guides

OmbudsmanSubmit a public-service complaint to the OmbudsmanParliamentary Ombudsman RTIRequest public information under RTI ActRight to Information Commission DRPReport a problem with DRP/NIC services to Internal AffairsDepartment for Registration of Persons RGDSubmit an inquiry, complaint or suggestion to RGDRegistrar General’s Department Water BoardReport alleged corruption within the National Water BoardNational Water Supply and Drainage Board RTIAppeal an RTI refusal or missed deadline to the Designated OfficerRight to Information Commission RTIAppeal an RTI Designated Officer decision to the RTI CommissionRight to Information Commission RTILocate the correct RTI Information Officer for an agencyRight to Information Commission DMTEscalate a DMT service complaint or appeal through its published WhatsApp contactDepartment of Motor Traffic DMTSend a general inquiry to the Department of Motor TrafficDepartment of Motor Traffic

Didn’t go the way the guide says?Send it to us. We review reports before deciding whether a careful public summary is appropriate.