All guides / Complaints and RTI
Registrar General’s Department
Submit an inquiry, complaint or suggestion to RGD
For People with a problem or question about RGD services
Research draft. Sources were collected on 9 November 2026; not every page was read in full. Current rules and the full application process are unverified. Follow the linked official source before acting.
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Steps
Open RGD's public Inquiries, Complaints, Suggestions form
rgd.gov.lk (opens in a new tab) Choose the form's Type and Related Area matching the issue
Provide name, email, contact number, and factual message requested by the form
Review details and submit on the official page, retaining any reference actually supplied
Bring with you Applicant contact details as required by form Relevant service area Specific non-sensitive description and any official reference
Watch out Only public form fields seen Actual receipt, case ID, response time and grievance route unverified RGD phone/email contact details are published; contacting a general branch does not prove formal complaint acceptance or a guaranteed escalation timeline
Didn’t go like this? Tell us what happened. We review reports before deciding whether a careful public summary is appropriate.
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