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Public Utilities Commission

Escalate an unresolved electricity complaint to PUCSL

Research draft. Sources were collected on 9 November 2026; not every page was read in full. Current rules and the full application process are unverified. Follow the linked official source before acting.

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Steps

  1. Complain to electricity supplier first and preserve its reference or evidence

    pucsl.gov.lk (opens in a new tab)

  2. If unsatisfied or supplier has not responded in the period applicable to the case, consult PUCSL complaint eligibility

    pucsl.gov.lk (opens in a new tab)

  3. Choose PUCSL's online DRS or published written, telephone, email or fax route

  4. Submit factual record and maintain a reference from PUCSL if issued

  5. PUCSL may request observations from supplier, but specific timing and response are not guaranteed

    pucsl.gov.lk (opens in a new tab)
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