Public Utilities Commission

Handle an electricity complaint versus formal dispute

Research draft. Sources were collected on 9 November 2026; not every page was read in full. Current rules and the full application process are unverified. Follow the linked official source before acting.

Something wrong in this guide? Tell us

Steps

First classify issue as supplier complaint, or an actual dispute over supplier decision
pucsl.gov.lk (opens in a new tab)
Review PUCSL published Dispute Resolution Procedure and scope
pucsl.gov.lk (opens in a new tab)
Commission page says a pre-mediation assessment can identify mediation, arbitration or courts
Select appropriate official dispute-resolution route after jurisdiction and rights checks

Didn’t go like this?Tell us what happened. We review reports before deciding whether a careful public summary is appropriate.