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Parliamentary Ombudsman

Submit a public-service complaint to the Ombudsman

For Person complaining of qualifying administrative injustice

Research draft. Sources were collected on 9 November 2026; not every page was read in full. Current rules and the full application process are unverified. Follow the linked official source before acting.

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Steps

  1. Confirm issue falls within Ombudsman's jurisdiction, not excluded areas

    ombudsman.gov.lk (opens in a new tab)

  2. Prepare short clear complaint in Sinhala, Tamil or English; OMB-01 form preferred but not mandatory

  3. Identify challenged decision, officer and position, and requested relief

  4. Attach photocopies of important documents, not originals

  5. Deliver by hand, ordinary/registered post or email as permitted

  6. Wait for jurisdiction screening and response; Ombudsman may request reports and correspond or convene inquiry

Didn’t go like this?Tell us what happened. We review reports before deciding whether a careful public summary is appropriate.