Department of Motor Traffic
Escalate a DMT service complaint or appeal through its published WhatsApp contact
For People with a non-emergency complaint or administrative appeal about Department of Motor Traffic services
Research draft. Sources were collected on 9 November 2026; not every page was read in full. Current rules and the full application process are unverified. Follow the linked official source before acting.
Steps
Check whether this is a DMT administrative inquiry, complaint or appeal; urgent safety or crime cases require their appropriate separate authority
dmt.gov.lk (opens in a new tab)Read the DMT-published WhatsApp notice and reconfirm the contact independently via DMT's official contact details if uncertain
Prepare a short factual account of the issue and any existing official application/reference number; avoid unnecessary NIC/passport images or sensitive attachments
dmt.gov.lk (opens in a new tab)If using the published messaging route, contact 071-4033300 as listed in the DMT notice; do not assume the message is formally accepted or privately handled
dmt.gov.lk (opens in a new tab)Retain a dated record of the attempt and any actual reply. If no acknowledgment appears, seek clarification using DMT's inquiry form or office contact details
dmt.gov.lk (opens in a new tab)