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National Transport Commission

Report an unsafe or unfair public bus journey to NTC

Research draft. Sources were collected on 9 November 2026; not every page was read in full. Current rules and the full application process are unverified. Follow the linked official source before acting.

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Steps

  1. Check whether bus is regulated by NTC or a provincial authority, especially for intraprovincial routes

    ntc.gov.lk (opens in a new tab)

  2. Use NTC 1955 hotline or official public complaint portal, which begins with bus registration number

    cms.ntc.gov.lk (opens in a new tab)

  3. Explain concern such as unsafe driving, fare/ticket problem or conduct with accurate time and location

    ntc.gov.lk (opens in a new tab)

  4. Only once complaint is lodged, preserve the actual NTC reference and use the portal's Find Complaint Status option

    cms.ntc.gov.lk (opens in a new tab)
Didn’t go like this?Tell us what happened. We review reports before deciding whether a careful public summary is appropriate.