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Telecommunications Regulatory Commission

Escalate a telecommunications complaint

Research draft. Sources were collected on 9 November 2026; not every page was read in full. Current rules and the full application process are unverified. Follow the linked official source before acting.

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Steps

  1. Raise complaint with telecom operator first, keep its reference

    trc.gov.lk (opens in a new tab)

  2. If provider response is inadequate or delayed, submit a written complaint to TRCSL

  3. TRCSL may seek operator response and advise complainant by writing

  4. If remedy remains unacceptable, TRCSL describes further committee process

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