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Consumer Affairs Authority

Complain about a defective product, service or warranty to CAA

Research draft. Sources were collected on 9 November 2026; not every page was read in full. Current rules and the full application process are unverified. Follow the linked official source before acting.

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Steps

  1. Decide whether the issue concerns goods or services within CAA's published remit

    caa.gov.lk (opens in a new tab)

  2. Preserve receipts, warranty, correspondence and records; prepare a written description

    caa.gov.lk (opens in a new tab)

  3. Check CAA's stated three-month submission time window against current law and your transaction before relying on it

  4. Send written complaint to Director General or appropriate CAA district office; hotline 1977 can supply direction

    caa.gov.lk (opens in a new tab)

  5. Keep proof of transmission and any acknowledgment; the CAA may investigate or mediate

    caa.gov.lk (opens in a new tab)
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