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Public Utilities Commission
Complain to CEB or LECO about electricity supply
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Steps
Identify supplier, CEB or LECO, from bill and route issue to them first
pucsl.gov.lk (opens in a new tab) Explain problem and desired correction, keeping dated written or phone evidence
Retain official supplier complaint reference number
Check supplier response and published complaints policy before escalating
Bring with you Electricity account and supply address if relevant Description of outage, overcharge or service issue Evidence of problem and contact details Watch out PUCSL overview states 14-day response obligation; also says 14 or 28 days for escalation Electrical hazard requires immediate emergency/supplier safety route, not ordinary dispute process No supplier complaint filed
Didn’t go like this? Tell us what happened. We review reports before deciding whether a careful public summary is appropriate.
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