Terms

What aiyoo is

aiyoo is an independent website run by the aiyoo team. It isn’t a government service, and sending us a complaint isn’t the same as making an official complaint to the office. We make problems public so they’re harder to ignore. We can’t promise that anything will be fixed.

When you send a complaint

By sending, you confirm that:

• it is an honest firsthand account as far as you know, and you will distinguish observations from assumptions or hearsay;
• you took the photos and videos yourself, or you have the right to share them;
• it does not include threats, hate, knowingly false allegations or unsubstantiated accusations against identifiable people;
• it doesn’t share other people’s private details unless they’re needed to explain the problem.

What we do with it

Submitting a report creates a private intake record, not a finding that the allegations are true, not an official government complaint, and not a guarantee of publication. Reviewers may check supporting material and its limitations, consult other independent sources, ask for clarification or decline publication. Files, GPS tags and multiple reports are not conclusive proof. Publication requires a documented human review and corroboration decision; no report should be automatically published. We may edit, translate, redact or withhold material. We seek to avoid identifying private individuals, exposing sensitive personal information or presenting contested allegations as established fact. Any status such as “fixed” is an assessed update, not a legal finding.

Permission to post

What you send is still yours. By sending it, you give aiyoo free permission to edit, translate and publish it, together with your photos and videos, on this website and on our social media accounts, to make the problem public. You can ask us to stop at any time. We’ll remove the post from our website and our own accounts, but we can’t take back copies other people have already shared.

About the guides

The guides are written from official government pages and from people’s experiences. Rules, fees and timings change, so always check the official source linked on each guide before you go. The guides aren’t legal advice.

Don’t misuse the site

Don’t submit knowingly false claims, manipulated evidence intended to mislead, doxxing, private documents without permission, spam, automated reports or impersonation. Do not trespass or record where unlawful or unsafe to obtain evidence. We may withhold, reject or investigate misleading submissions, retain appropriate records for safety and lawful disputes, and restrict access in proportion to the risk.

Repeated reports and “Still not fixed”

Before you send, the app may show posts about a similar problem nearby and ask whether yours is the same. If it is, your photo is added to that post as a “Still not fixed” update instead of a new complaint. Updates are reviewed before they appear. Several reports about the same thing help us check it, but they aren’t proof on their own, and we may group them. Please don’t send the same report again and again, or ask others to.

If you think a post is wrong

If you think something we posted is wrong or unfair, you’re affected by it, or you speak for the office named in it, tell us on the corrections page or email buildsbywess+aiyoo@gmail.com. A person reads every request. If it puts someone at risk or shows private details, we aim to take it down within 24 hours while we look into it; otherwise we aim to reply within 3 working days. If we got it wrong, we correct the post and say so. An office named in a post can ask us to add its reply.

Examples on this site

Until real complaints come in, the map, the posts and the figures on the home page and in the guides are examples that show how aiyoo works. They aren’t real reports. We’ll replace them with real ones as complaints are checked and posted.

Limits

We work hard to get things right, but the site and the guides are provided as they are. As far as the law allows, aiyoo isn’t responsible for what government offices or other people do in response to a post, or for losses caused by relying on a guide.

Law and changes

These terms are governed by the law of Sri Lanka. If we change them, we’ll update the date at the top. Our privacy page explains how we handle your details.