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Credit Information Bureau (CRIB)
Dispute wrong information on a CRIB credit report
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Steps
Obtain your own MyReport first; CRIB does not accept disputes based on a lender's downloaded report
crib.lk (opens in a new tab) Identify specific inaccurate recorded information appearing in MyReport
Complete official Dispute Registration Form with documentary proof, ensuring details match report
CRIB states DRF must arrive within 30 days after MyReport issue; check current rule before relying on window
Track acknowledgment and lender Compliance Officer assessment; dispute may remain marked active until closure
Bring with you Recent MyReport issued to the claimant Incorrect item and evidence of correction Standard Dispute Registration Form Personal/corporate authorization as applicable Watch out CRIB says a minimum 14-day period is needed, contingent on lender response, not a guaranteed 14-day turnaround A rejected/false dispute may be flagged; do not advise speculative or unsupported disputes Disclosure/loan-score issues may require separate lender and regulator complaints
Didn’t go like this? Tell us what happened. We review reports before deciding whether a careful public summary is appropriate.
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