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Every day, somewhere in Sri Lanka, someone complains. And nothing happens.

A broken road. No water. Garbage on the street. A form that takes three visits.

Send a complaint Skip the story

Nearly 22 million people.

25 districts.

341 local councils.

Each one is meant to fix the roads, the drains, the lights and the garbage on its streets.

Matara

පාර කැඩිලා මාස තුනයි.

The main road has been broken for three months.

Kandy

No water for five days.

No notice. No answer on the phone.

Jaffna

Street lights out for a month.

The lane goes dark at seven. Two calls to the council. Nothing.

Batticaloa

குப்பை பத்து நாட்களாக அள்ளப்படவில்லை.

Garbage not collected for ten days.

Every one of these is a complaint.

Every complaint goes to an office.

And then?

It lands on someone’s desk.

Should take1 hour
Taken so far0 hours
  1. Day 1. Fill the form, wait in the queue, hand it over.
  2. Day 2. “The officer isn’t in. Come back tomorrow.”
  3. Day 3. “It’s with the other section.” You complain. Your complaint gets a file too.

And this is where most complaints end up.

Why nothing changes

Nobody else sees it.

Your complaint is between you and one desk. If that desk ignores it, no one ever knows.

It lands on the wrong desk.

Roads, water, garbage and street lights can be four different offices. Nobody tells you which one owns your problem.

Nothing is on the record.

There’s no public list of what was reported and what was fixed. So ignoring it costs nothing.

Know someone? It’s done today. Don’t? Join the queue.

In a survey of 25,040 households across Sri Lanka, people said government offices don’t deal properly with people’s complaints. CEPA, A Governance Diagnostic by the Sri Lankan Public

Unless everyone sees it.

aiyoo.lkKaduwela · 2 hours ago Example

1 hour job.
3 days.

Copy of a birth certificate · Divisional Secretariat

0 views 0 shares 0 comments

One complaint is easy to ignore.Fifty thousand shares are not.

In this example the post was shared 48,213 times, and the office fixed it 26 hours later.

Ignored in private.Fixed in public.

Every complaint aiyoo posts goes on this map, in public. It turns green when the person who complained says it’s fixed. Not before.

170posted
0fixed

Example. The real map fills up when aiyoo launches.

How it works

AIYOO Sri Lanka is an independent platform for public-service complaints and step-by-step citizen guides. It is not a government service. Read what AIYOO is and how it works.

  1. Tell us here

    Write it, or record a voice note in Sinhala, Tamil or English. Add photos, videos or documents if you have them.

  2. We review it before deciding what to publish

    We assess available material and may ask for clarification or corroboration. A report is not a verified fact. Only moderated reports may be published, with careful wording and privacy protection.

  3. We stay on it

    Published issues may be tracked and updated. A problem is not automatically considered resolved or unresolved because someone presses a button.

Before you go, know the rule.

Short guides to the offices everyone ends up at: what to bring, where to go, what it costs and how long it should take. Next to each rule, what people say really happened. If your visit went differently, that’s a complaint.

Some offices have got faster. When the rule and real life match, the guide says so.

Driving licence renewal

Should take1 day
People say it took1 day

Matches the rule

See all guidesBirth certificates, licences, NICs, police reports, water, lights, garbage and more. Example figures for now.

Something nobody’s fixing? Tell us.

  • Sinhala, Tamil or English. Type it or say it.
  • Attach supporting evidence when safe and lawful. A voice note is your account, not independent proof.
  • Contact details are not displayed publicly; lawful disclosures are explained in our privacy policy.
  • Describe firsthand observations, not unverified accusations of crimes or individuals.

Speak in Sinhala, Tamil or English. We translate it.

Supporting files encouraged

    Evidence-free reports are accepted for review but may need more information before publication.

    By sending, you agree to our terms. Our privacy page explains what we keep and for how long.